Privacy Policy

CBL & Associates Properties, Inc.

Policies & Procedures: General Privacy Policy

Last modified: May 1, 2026

Introduction

CBL & Associates Properties, Inc. and its affiliates ("Company" or "we" or “us”) respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes how we collect, process, retain, and disclose personal data about you when providing services to you through our website www.cblproperties.com or any associated websites regarding our properties (our "website(s)") and services that link to this policy (our “Services”), as well as our practices for collecting, using, maintaining, protecting, and disclosing that information. . By interacting with our Services or providing us with your information, you agree to this general privacy policy and the collection, use, and sharing of your information as described herein. Your use of the Services is also subject to the website terms and conditions.

This policy only applies to information we collect:

Through the Services.

In communications, including email, texts, and other electronic messages, between you and us.
When you provide us an email address by using one of our Wi-Fi services.
Offline or through any other means, including on any other website operated by us or any of our affiliates; or at events on one of our properties; or through online or paper forms you may sign.

Please read this policy carefully to understand our policies and practices regarding your information and how we treat it. If you disagree with any of our policies and practices, you should immediately discontinue using this Website or any of our internet-related products or services.

This general privacy policy may change from time to time (see Changes to Our Privacy Policy below). Your continued use of this website and the Services after we make changes is deemed to be your acceptance of those changes, so please check the policy periodically for updates.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Services, including information:

By which you may be personally identified, such as name, zip code, e-mail address, telephone number, birth date, or any other identifier by which you may be contacted online or offline ("personal information").
That is about you but individually does not identify you; and/or
About your internet connection, the equipment you use to access our website, and usage details.

If we combine or connect non-personal statistical or technical data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as personal information.

We also collect:

Statistics or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal data. For example, we may aggregate personal data to calculate the percentage of users accessing a specific Services feature.
Technical information. Technical information includes information about your internet connection and usage details about your interactions with the Services, such as clickstream information to, through, and from our Services (including date and time), products that you view or search for; page response times, download errors, length of your visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from a page.

We collect this information:

Directly from you when you provide it to us.
Automatically as you navigate through the website. Information collected automatically may include usage details, IP addresses, and information collected through cookies or possibly web beacons or other tracking technologies.
From third parties, for example, our business partners.

Information You Provide to Us

The information we collect on or through our Services may include:

Information that you provide us directly by filling in forms on our website. This includes information provided at the time of registering to use our website, subscribing to our service. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our website.
Records and copies of your correspondence (including email addresses) if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Information that you provide to us by participating in sweepstakes, contests, or promotions.
Your search queries on the Website.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). For information on how you can opt-out of behavioral tracking on this website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking, please see the following links:

Firefox: https://support.mozilla.org/en...

Chrome: https://support.google.com/chr...

Microsoft Edge: https://support.microsoft.com/...

The information we collect does, may, or may in the future, include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Services and to deliver better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Speed up your searches.
Recognize you when you return to our website.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser Cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website.
Flash Cookies. Certain features of our website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
Web Beacons. Pages of the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

To the extent any of these automated technologies are considered a personal data sale, targeted advertising, or profiling, under applicable laws, depending on where you live, you may opt out from use of these automated technologies for such uses by emailing us at privacy@cblproperties.com. Please note that some Services features may be unavailable as a result.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on our Services, are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. Additionally, when you interact with the Services, there are third parties that may use automatic collection technologies to collect information about you our your device. These third parties may include analytics companies, your device manufacturer, or your internet or mobile service provider. These third parties may use cookies (alone or in conjunction with web beacons or other tracking technologies) to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt-out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
To provide, support, personalize, and develop our websites, products, and services.
To provide you with support and to respond to your inquiries, including investigating and addressing your concerns and monitor and improving our responses.
To personalize your website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website, third-party sites, and via email or text message (with your consent, where required by law).
To help maintain the safety, security, and integrity of our website, products and services, databases and other technology assets, and business.
For testing, research, analysis, and product development, including to develop and improving our website, products, and services.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our website users and/or customers is among the assets transferred.

We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please email us at privacy@cblproperties.com. For more information, see Your Rights and Choices About Your Information.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect, or you provide as described in this privacy policy:

To our subsidiaries and affiliates.
To fulfill the purpose for which you provide it. For example, if you give us an email address to use the "email a friend" feature of our website, we will transmit the contents of that email and your email address to the recipients.
For any other purpose disclosed by us when you provide the information.
With your consent.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply the terms of this policy.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
To evaluate or conduct a merger, divestiture, restricting, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our website users and/or customers is among the assets transferred.

Children’s and Minors’ Data

Our Services are not intended for, and we do not knowingly collect any personal data from, children under the age of 18. If we learn we have collected or received personal data from a child under 18 years old without verification of parental consent, we will delete that information.

If you believe we might have any information from or about a child under 18, please immediately contact us at: privacy@cblproperties.com.

Your Rights and Choices About Your Information

This section describes mechanisms you can use to control certain uses and disclosures of your information and rights you may have under state law, depending on where you live.

Advertising, marketing, cookies, and other tracking technologies choices:

Cookies and Other Tracking Technologies. As described in the section above called “Information We Collect About You And How We Collect It, you can set your browser to refuse all or some browser cookies or other tracking technology files, or to alert you when these files are being sent. If you disable or refuse cookies or similar tracking files, some Services features may be inaccessible or not function properly. Some browsers include a "Do Not Track" (DNT) setting that can send a signal to the online services you visit indicating you do not wish to be tracked.
Promotions by the Company. If you do not wish us to use your information to promote our own or third parties' products or services, you can opt out by emailing us at privacy@cblproperties.com.

We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

Location data choices:

Location Data. You can choose whether or not to allow the Services to collect and use real-time information about your device's location through the device's privacy settings. If you block the use of location information, some Services features may become inaccessible or not function properly.

Your State Privacy Rights

Depending on your state of residency, you may have certain rights related to your personal data, including:

Access and Data Portability. You may confirm whether we process your personal data and access a copy of the personal data we process. To the extent feasible and required by state law, depending on your state, data will be provided in a portable format. Depending on your state, you may have the right to receive additional information and it will be included in the response to your access request.
Correction. You may request that we correct inaccuracies in your personal data that we maintain, taking into account the information's nature and processing purpose.
Deletion. You may request that we delete personal data about you that we maintain, subject to certain exception under applicable law.
Opt Out of Using Personal Data for Targeted Advertising, Profiling, and Sales. You may request that we do not use your personal data for these purposes.

Important: The exact scope of these rights vary by state. There are also several exceptions where we may not have an obligation to fulfill your request.

To exercise any of these rights, please email us at privacy@cblproperties.com. To appeal a decision regarding a consumer rights request email us at privacy@cblproperties.com.

Some browsers and browser extensions support the Global Privacy Control (“GPC”) that can send a signal to process your request to opt out from certain types of data processing, including data "sales" as defined under certain laws. When we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting as required by applicable law.

Nevada provides its residents with a limited right to opt out of certain personal data sales. Residents who wish to exercise their sale opt-out rights may submit a request to this designated address: privacy@cblproperties.com. However, please know we do not currently sell data triggering that statute's opt-out requirements.

We do not do business in California, nor do we disclose personal information to third parties for their own direct marketing purposes. If you are a California resident and you have any questions, please email privacy@cblproperties.com.

How We Protect Your Personal Data

We use commercially reasonable administrative, physical, and technical measures designed to protect your personal data from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure. However, no website, mobile application, system, electronic storage, or online service is completely secure, and we cannot guarantee the security of your personal data transmitted to, through, using, or in connection with the Services. In particular, email, texts, and chats sent to or from the Services may not be secure, and you should carefully decide what information you send to us via such communications channels. Any transmission of personal data is at your own risk.

The safety and security of your information also depends on you. You are responsible for taking steps to protect your personal data against unauthorized use, disclosure, and access.

How We Retain Your Personal Data

We keep the categories of personal data described in this policy for as long as reasonably necessary to fulfill the purposes described or for as otherwise legally permitted or required, such as maintaining the Services, operating our organization, complying with our legal obligations, resolving disputes, and for safety, security, and fraud prevention. This means that we consider our legal and business obligations, potential risks of harm, and nature of the information when deciding how long to retain personal data. At the end of the retention period, personal data will be deleted, destroyed, or deidentified.

Changes to Our Privacy Policy

We may update this policy from time to time, and we will provide notice of any such changes to the policy as required by law. The date the privacy policy was last updated is identified at the top of the page. We will notify you of changes to this policy by updating the "last updated" date and posting the updated policy on the Services. We may email or otherwise communicate reminders about this policy, but you should check our Services periodically to see the current policy and any changes we have made to it.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

CBL & Associates Management, Inc.

2030 Hamilton Place Blvd.

Chattanooga, TN 37421-6000

Attn: Privacy Manager

Or by calling us at 1-800-333-7310

Or by emailing us at privacy@cblproperties.com.

To register a complaint or concern, please write or email your complaint or concerns to the address provided above, specifying the nature and details of your complaint, sufficient that it will allow us to adequately investigate, and if appropriate, take the necessary steps to address the complaint. You should also provide us with information to contact you, if necessary, to respond to your complaint.